Agenda and minutes

Housing Review Board - Thursday, 24th January, 2019 2.30 pm

Venue: Council Chamber, Exmouth Town Hall, Exmouth EX8 1AW

Contact: Alethea Thompson  01395 517653; email

Note: Due to technical difficulties were was no audio recording of this meeting. 

No. Item


Public speaking

Information on public speaking is available online



There were no questions raised by members of the public.


Chairman's announcements


The Chairman welcomed those present to the meeting and gave particular welcome to two newly co-opted tenant/leaseholder representatives, Pat Gore and Cat Summers.  She then invited those around the table to introduce themselves.


The Housing Needs and Strategy Manager drew the Board’s attention to a mailing error that took place in December 2019. He apologised for the error and reassured the Board that it had been taken very seriously.  He explained how the error had occurred, and that despite checks being made, they failed and the error was not picked up.  Once the error was identified immediate investigations began and it was identified that the records affected were wrongly transferred when the computer system changed in 2015.  This error had since been checked against recent records and the Housing Needs and Strategy Manager confirmed that the processes in the new system could not allow this to happen again and that he was confident that the matter was now resolved.  All large-scale letter communications would be appropriately checked and signed off by senior management, prior to the letters being sent.  


All affected tenants had received a written apology and extra staff were immediately available to talk to tenants over the phone.  An article would also be placed in the next Housing Matters magazine to extend apologies.

Tenants and members present thanked the Housing Needs and Strategy Manager for his apology and were satisfied with the measures and systems now in place.


The Acting Housing Service Lead reported that on Monday 14 January she was alerted by the Council’s communications team to the local media running a story in relation to one of EDDC’s properties; a two-bedroom ground floor flat in Ottery St Mary.  The tenants were a family with two children.


The pictures and the video footage highlighted that the property was suffering from damp problems, with the family having growing concerns at the living conditions and the health effects this could be having on their household. The Council’s immediate response was to resolve the problems urgently.  Officers would be looking closely to understand how these issues had been managed and if there were any learning points.


In order to resolve the problems urgently the household had been moved into temporary accommodation and contractors instructed accordingly. The Senior Technical Officer for responsive repairs was overseeing the case and keeping the family informed of progress. It was envisaged that the family would be back home within a few days and investigations so far had not found any fundamental issues that could not be resolved.


The Acting Housing Service Lead confirmed that officers were aware of the issues in the property prior to the press interest. It appeared that the Council’s contractors had made attempts to get into the property but contact had failed on a number of occasions. She was undertaking an internal investigation to understand exactly how the situation had occurred and assured the Board that if the Council had not undertaken its duties as expected, in line with processes and  ...  view the full minutes text for item 53.


Minutes of the previous meeting pdf icon PDF 192 KB


The minutes of the Housing Review Board meeting held on 22 November 2018were confirmed and signed as a true record.


Councillor Armstong reiterated her concerns that leaflets were not available for tenants in the town hall reception area.  The Strategic Lead – Housing, Health and Environment that information was now held online and on the Councils website, and explained the digital by default policy.  Information was still available and would be printed on request.  There were also self-service desks in the reception area, as well as receptionists who were on hand to offer advice and assistance.



Declarations of interest

Guidance is available online to Councillors and co-opted members on making declarations of interest



Mike Berridge: Personal interest – housing tenant

Pat Gore: Personal interest - housing tenant.

Peter Sullivan: Personal interest – housing tenant.

Cat Summers: Personal interest – housing tenant.

Alek Williams: Personal interest – housing tenant.

Cllr Steve Gazzard (non Board member): Personal interest – housing tenant.



Housing Review Board forward plan


The Acting Housing Service Lead presented the forward plan and advised Members that the forward plan acted as a reminder of agenda items to come forward to future meetings. Members were reminded that they could add further issues to the next forward plan by informing either herself or the Democratic Services Officer. 


The following items were added to the forward plan:

·                Presentation on modular homes from a specialist.

·                Homelessness strategy.

·                Adaptations policy.

·                Ian Williams Ltd representative to meet the Board

·                Review of the garages task and finish forum.

·                Consideration of converting shipping containers into accommodation.


RESOLVED:  that the forward plan be noted and updated.



Housing Service Plan 2019-2020 pdf icon PDF 120 KB

Additional documents:


The Acting Housing Service Leadpresented the draft Service Plan for the Housing Service covering the period 2019-2020, for consideration by the Board.


The Service Plan was a document produced annually by all EDDC services and set out the key achievements over the past year and the forthcoming issues to be faced by the service.  It linked closely with the Council Plan and the aim of the process was to produce a work plan for the coming year with a realistic view of the challenges and risks ahead.  Producing a service plan presented a good opportunity to look back and reflect and also the ability to forward plan.  A range of service improvements were identified through a number of SMART objectives (specific, measurable, achievable, relevant, time bound), performance data reported, consultation proposals outlined, budget information, and so forth.  Performance should be monitored constantly against the ‘live’ document.  The service plan coordinated annually with budget planning.


Key elements of the service plan included:

·           A brief introduction of the service, what we do and how we compare our services.

·           Key achievements from 2018/19.

·           A series of SMART objectives.

·           Looking forward- challenges to be faced over the next 3 years.

·           Options for doing things differently.

·           Performance Indicators- how we will measure our performance.

·           Training and development of our teams.

·           Risk register.

·           Links with corporate objectives, systems thinking and equalities framework.


Headlines from the Housing Service Plan were:

·           Revision of Housing Revenue Account Business Plan

·           A strategic focus- Housing Strategy/Homelessness Strategy

·           Integrated Asset Management contract

·           Development opportunities

·           Your Home, Your wellbeing project

·           A focus on mental health

·           A focus on VFM, considering the real costs of services

·           Home Safeguard expansion- income generation


The draft Service Plan had also been presented to the Tenant Involvement Forum on 22 January 2019.  Their feedback was positive overall and included the following:

·           A pro-active and forward thinking plan, capturing issues they would expect to see.

·           Supportive of the strategic theme, particularly around the role Home Safeguard played for income generation.

·           Supportive of the mention of safeguarding and community development.

·           Good focus on compliance issues, in particular fire safety.

·           Lots of questions around the digital agenda and what this would look like.

·           Discussion and interest around the role of the private sector.

·           Some concern over the mention of service charges.

·           Does contain some jargon


The Acting Housing Service Lead asked the Board what it felt was missing from the service plan, and whether the objectives met the Board’s aspirations.  It was noted that performance indicators for repairs had been omitted.  End to end time for repairs and tenant satisfaction for repairs would be included in the service plan.  Tenants reported that they had not always been receiving repairs response forms from contractors and the Acting Housing Service Lead reported that she would investigate this and ensure that they were being issued on every job.


The Acting Housing Service Lead and housing teams were thanked for producing a thorough service plan.


RECOMMENDED: that Cabinet approve the  ...  view the full minutes text for item 57.


Housing budget 2019-2020 and Housing Revenue Account update pdf icon PDF 124 KB

Additional documents:


The Strategic Lead – Finance’s report presented the draft Housing Revenue Account (HRA) revenue and capital budgets for 2019/20 to the Housing Review Board. 


The report provided the Board with details of the year end forecast of the draft Housing Revenue Account (HRA) for 2018/19 and proposed budget for 2019/20.  This account showed the main areas of anticipated income and expenditure on landlord activities for the year ahead. Producing a Housing Revenue Account had been a statutory requirement for Councils who manage and own their housing stock for some time, and therefore was a key document for the Board to influence.


The Council had a prescribed timetable for the production of its budgets which involved the development of draft estimates and scrutiny by various member and officer groups. The report presented an opportunity for the Housing Review Board to input into this process.


The budget had been prepared to maintain Council homes to a high standard, with a comprehensive planned programme of expenditure, adaptations and routine repairs.  This included £4.4milion for major repairs, and day to day repairs, programme maintenance and one-off works totalling £4.5million.  The Portfolio Holder – Sustainable Homes and Communities highlighted that the Council put £8million back into the local economy through its spending.


Rents had decreased by 1% in line with legislation giving an estimated rental income from dwellings of £17.1million, and other income, including garage rents adding a further £1million in income. 


The draft budget proposed to generate a surplus of £1.154million in 2019/20.  This would be used to help finance the purchase of properties.  The HRA balance was maintained within the adopted range of £2.1million and £3.1million.  There was an additional £1.6million being held in the HRA Volatility Fund which would remain unchanged.


The Board’s attention was drawn to the properties purchased over the past 12 months, as contained in the report.


The Strategic Lead – Housing, Health and Environment presented to the Board the HRA budget and Business Plan.  He explained that the HRA Business Plan provided a long-term vision for the housing stock with detailed income and expenditure projections.  It needed to be regularly refreshed and updated and sat alongside the Housing Strategy.  The HRA Business Plan was a dynamic, core policy document for the Council, with the current version covering the period 2017-2020.  The Business Plan needed to be refreshed to consider:

·           The implication of a new maintenance contractor.

·           To reflect additional work on asset management planning and to further develop management information from the Housing IT system.

·           The end of rent reductions.

·           The implication of Universal Credit.

·           To reconsider the debt level and use of Right to Buy receipts linked to future development ambitions.


The aim of the Business Plan was to set a framework for investment/expenditure decisions in relation to tenants’ homes and housing services.  The mission was to achieve and maintain good (outstanding) quality homes and housing services for tenants and leaseholders.  The purpose of a Business Plan was:

·           Define housing business objectives.

·           Identify resources available and costs.  ...  view the full minutes text for item 58.


Integrated Asset Management Contract update pdf icon PDF 128 KB

Additional documents:


The Housing Review Board noted the report of the Acting Housing Service Lead which updated members on progress made on the procurement of the integrated asset management contract and provided some detail on the mobilisation plan for the new service.


The contract had formally been awarded to Ian Williams Ltd.  Initially it had been expected to commence the new service on 1 February 2019, however, both of the current contractors had approached the Council to dispute the legality of the length of the extension awarded to them (previously agreed as six months, to terminate at the end of January 2019).  Having reviewed the existing contract the Council now agreed to extend the existing contract with the incumbent providers and offered a full year extension to both incumbents.  The result of this was that the new contract would not now commence until 1 July 2019.


There were a number of benefits of having a longer period to prepare for the new contract, including a traditionally lower period of demand in the summer, allowing the new service to ‘bed in’ and greater staff training and familiarity with the area.  It also allowed for more time to set up IT integration, which had been highlighted as one of the main risks associated with mobilisation.  Performance of the incumbent providers would be strictly monitored to ensure that the standard of delivery remained high.


It was noted that tenants were represented on the Mobilisation Steering Group, as well as on two of the sub groups, focusing on communications and social value.  It was important that tenants worked with officers on the roll out of the new contract.  Any interested tenants were invited to put their names forward to the Tenant Participation team.


A representative from Ian Williams Ltd would attend the next Board meeting to meet the HRB and hear their aspirations.


RESOLVED: that the Housing Review Board note the award of the integrated asset management contract to Ian Williams Ltd and the start of the mobilisation process.



Universal Credit update pdf icon PDF 193 KB


The report of the Landlord Services Manager set out the latest information on the roll out of Universal Credit (UC) and the impact so far on the housing service.


UC was introduced into the East Devon area in July 2018.  The first rollout was for the eastern area of the district, followed by the west of the district in September 2018.  UC had been set up to provide one-monthly payment for people who were looking for work or on a low income and had replaced:

·           Income-based Jobseeker’s Allowance

·           Income-related Employment and Support Allowance

·           Income Support

·           Child Tax Credits

·           Working Tax Credits

·           Housing Benefit


EDDC currently had 191 tenants claiming UC with a combined rent debt of £52,621.37.  Officers had managed to establish that prior to the commencement of UC in July 2018 that the combined debt outstanding on the same tenancies was £16,819.65.  This was a £35,801.72 increase of debt on those tenancies.  Of the 191 tenants currently claiming UC, 58 were in credit with their rent or had a zero balance, 19 had rent arrears of less than 2 weeks, 34 had rent arrears of between 2-4 weeks, 45 had rent arrears of between 4-8 weeks and 35 had rent arrears of more than 8 weeks. Officers were working with Housing Benefits to see if any of these arrears could be offset with Discretionary Housing Payment.

Looking at the average debt of tenants currently receiving UC it was forecast that another £316,642, on average, could be owed by the time all working age tenants on housing benefit had transitioned onto UC.


The standard process was that UC was paid directly to the tenants with an expectation that they would then pay the proportion that covered their rent directly to EDDC (as landlord). Positively, due to EDDC’s trusted landlord status it was possible to request for the rental element of a tenant’s UC claim to be paid directly to the Council.  This was a fairly straightforward process and to date it had been done for a proportion of the tenants effected. It was done through an assessment of an individual’s personal circumstances that takes into account the vulnerability of the tenant and their ability to pay their rent.


There were many concerns over UC.  These included:

·                People not prioritising their bills or managing their budget effectively, getting into debt and then a greater reliance on food banks, charities, utility subsidies.  Strain was also put on the resources within the rental team, with increases in arrears becoming harder to recover.

·                Pre Court Protocol meant that as a landlord EDDC must not commence actions it would usually have undertaken before service of possession proceedings whilst the tenant was in the process of transitioning to UC.  This meant that arrears would be at a higher rate before they could begin to be recouped through the Court process.

·                The necessity to apply for and manage UC claims through an online account, and this not being done correctly often held up, or even stopped claims.  ...  view the full minutes text for item 60.


LGA bid January 2019 pdf icon PDF 58 KB

Additional documents:


The Board considered a report informing them of a bid to the Local Government Association (LGA) for additional capacity funding (£50,000) from the Building Council Homes Programme.  This would provide some immediate support to some councils wanting to access skills to help increase the delivery of homes via the HRA.  The programme would issue a minimum of six grants up to the value of £50,000.  The Council’s bid set out modest ambitions to explore conventional constructed homes as well as modular forms of housing development.  If the bid was successful, a further report would be presented to the HRB, to seek additional funding support due to the level of grant available.

RESOLVED: that the Board note the information contained in the report.



Dates of the forthcoming Housing Review Board meetings

To note the date of the next Housing Review Board meeting:

Thursday 28 March 2019 – 2:30pm, Council Chamber, Exmouth Town Hall.


The Board noted the dates of the HRB meetings for the forthcoming civic year: 

Thursday 24 January 2019 – 2:30pm, Council Chamber, Exmouth Town Hall

Thursday 28 March 2019 – 2:30pm, Council Chamber, Exmouth Town Hall